Never Lose Another $2k Emergency Call to Voicemail
Baton answers your trade business calls in 2 rings, diagnoses the issue in real time, quotes your after-hours rates, and books directly into your CRM while your team sleeps
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Built for High-Stakes Home Service Emergencies
Generic voice tools fail when a basement is flooding. Baton is calibrated specifically for trade workflows
Sub-Second Conversational Triage
Calms anxious homeowners without robotic delays
Zero awkward latency during speech turn-taking
Recognizes background machinery and running water sounds
Collects exact equipment brand, model, and failure symptoms
Direct Field CRM Calendar Booking
Locks in jobs straight to your technicians schedule
Two-way sync with ServiceTitan, Housecall Pro, and Jobber
Enforces technician zone boundaries and on-call availability
Captures pre-authorized credit card deposits on after-hours dispatches
Technician Action Briefs
Gives on-call techs full context before rolling the truck
Instant SMS alert with customer summary and gate codes
Direct link to 15-second audio snippet of homeowner complaint
One-tap tech acknowledgment and route navigation
Use Cases
HVAC Contractors
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24/7 Emergency Plumbers
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Water & Mold Restoration
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Live in 15 Minutes on Your Existing Phone Number
No complex telecom migration. Forward your overflow and let Baton handle the rest
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Step 1: Connect Your Field CRM
Authenticate your ServiceTitan or Housecall Pro account to sync price books and technician rosters.
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Step 2: Customize Triage Scripts
Define which job types qualify as immediate dispatches versus next-morning scheduled appointments.
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Step 3: Forward After-Hours Calls
Point your existing business line overflow to your dedicated Baton carrier trunk.